Refunds and order support

How we review requests

Naksh reviews refund and cancellation requests individually. We do not offer an automatic refund guarantee. Contact support if your reading has not arrived, you believe you paid twice, you want to cancel, or you have a problem with what you received.

Explain what happened and the resolution you are asking for. We will review the order and discuss the available options with you. A request does not by itself cancel an order or confirm that a refund has been approved.

How to contact support

Email admin@naksh.net from the address used for your order.

• Include your order number if you have it, the service you bought, and the date of payment.
• Describe the delivery, payment, or report problem clearly.
• Tell us whether you are asking for help with the order, cancellation, or a refund.
• Do not send card numbers, birth details, or reading photos in your support email.

Readings and chat purchases

Quick Reading and Full Horoscope are AI-generated and normally delivered within minutes. Other readings are reviewed by a person and normally delivered within 24 hours. If that time has passed, contact support so we can investigate.

You can also contact support about Ask Naksh wallet payments or order-specific chat credits. Include the purchase date and the email used for the purchase. Do not share a login link or session cookie.

Readings are symbolic material for personal reflection. They do not guarantee events or outcomes and are not medical, legal, financial, or mental health advice.

Your consumer rights

Nothing on this page limits rights you may have under applicable consumer law.

You can also read our Terms of Use for information about the service.